Shexie Medical IT Support – Sunshine Coast – Brisbane

Shexie Medical IT Support – Brisbane and the Sunshine Coast

Do you need help with running Shexie at your Medical Practice?

Do you need an IT Support company that has experience in providing support for the Shexie environment?

We have multiple medical clients running Shexie and can help you with the installation and optimisation of Shexie.

Shexie IT Support

About Us:

We provide IT Support to medical practices using the Shexie medical program in Brisbane and on the Sunshine Coast.

Our technicians understand all the IT infrastructure that surrounds running a successful medical clinic. We travel all over Brisbane and the Sunshine Coast to provide onsite support and remote support to medical clinics.

We have worked with Shexie and know how to backup the clinical data and maintain data integrity.

We understand how to backup your clinical software and how to optimise it for the best possible speed to keep Doctors happy.

We will make your Shexie medical data secure. We can provide secure remote access to your Shexie data if this is required by one of the Doctors.

Please contact one of our IT technicians if you require Shexie medical IT support at your practice. We look forward to hearing from you. If you need any referrals we can provide this too.

With in-house IT Support tools we closely monitor your GP Clinic’s network server and critical infrastructure to ensure it is functioning efficiently. We closely monitor your daily medical backups and perform test restores and regular maintenance of your clinical IT systems.

All our support engineers have knowledge of your site, and can respond to any IT issues at your clinic. We provide both remote IT support and onsite IT support and take care of all the Shexie medical IT updates.

  • We use in-house tools to maintain your site
  • we closely monitor your server and infrastructure to ensure minimise any downtime
  • We are very proactive in our approach
  • We schedule test restores of the medical practice databases to ensure the integrity of the backups
  • We ensure you have a reliable back infrastructure in place
  • Our team is highly trained in Medical IT

What to look for

Medical IT Support

You need a company that is experienced in supporting the healthcare industry. This is important as we understand the liability associated with Medical Data and we strive to keep your medical data safe and secure.

You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. We have an after hours IT support number that is always manned.

You need a company that understands the needs of a busy medical practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a Medical Practices most important asset, so we word hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Medical Backups

When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Medical clients are on one of our maintenance agreements.

Medical Practice Accreditation

We will help you achieve accreditation for your medical practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.

Medical Data Security

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical centres to get hacked and to have all their data encrypted. We make sure that they are no security loopholes on your network that will allow this.

Responsive Help Desk

We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the medical industry and have a lot of knowledge surrounding the various medical programs that your medical centre might use. We can help you get your software issues resolved quickly.

Medical software supported

Below is a list of the medical software that we support on a day-to-day basis. We also support other medical software that is not listed here. If you have any needs regarding your medical software and it is not listed here, still do you give us a call, most medical software does work the same. We still know what to look out for, and we will work closely with your medical software vendor if needed.

Medical Program Updates

We provide medical updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a medical update. This is important because sometimes the medical updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the medical updates. We also run these updates afterhours so that there is no downtime to the practice.

Industries we serve

Managed IT services customized for the Healthcare Industry

CRT – The most Trusted Medical IT Support provider in QLD

Data Integrity

CRT ensures your backups are secure and integral by performing routine test restores of your data.

Server Monitoring

CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient.

CRT Firewall

CRT will monitor your firewall always ensuring your systems are kept safe and secure.

Network

CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your medical programs.

Antivirus

CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world.

Accreditation

CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.

Network IT Policy

CRT will help you develop an IT policy that adheres to medical standards for your staff.

Help desk

CRT maintains a high level of availability to trained staff that are always ready to take your call.

Medical IT

We provide Medical IT Support to multiple Medical Practices throughout Australia.

Medical

CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.

When we look after your practice, you know that your IT requirements are being expertly managed.

N

Initial practice setup

N

Supply of equipment

N

Networking & Reliable Server Support

N

Remote access for doctors, etc, via secure methods

N

Secure and Reliable backup systems

N

Computer and Network Support

Medical Software

We currently provide support but are not limited to the following software:

N

Stathealth

N

Comrad / IntelliViewer

N

Blue Chip

CRT – The Most Trusted Business IT Support provider in QLD

Data Integrity

 CRT ensures your backups are secure and integral by performing routine test restores of your data.

Server Monitoring

CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient.

CRT Firewall

CRT will monitor your firewall always ensuring your systems are kept safe and secure.

Network

CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your business programs.

Antivirus

CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world.

Accreditation

CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your business.

Network IT Policy

CRT will help you develop an IT policy that adheres to business standards for your staff. Often attacks come in from staff accessing personal email on your network. We have number of checklists in place to keep your network and business data secure.

Helps Desk

CRT maintains a high level of availability to trained staff that are always ready to take your call. Our office hours are Monday to Friday 8:30am – 5-00pm, Our emergency number is 0433 835 115. We are always available for you.