RxOne IT SUPPORT

– BRISBANE & SUNSHINE COAST

We have been providing RxOne IT support to Pharmacies in Brisbane and for the Sunshine Coast area and have extensive knowledge of the RxOne program.

We understand the importance of keeping …

  1. RxOne Database Secure.
  2. RxOne program up to date.
  3. RxOne data safely backed up.
  4. RxOne program fast enabling fast access to all users and Pharmacists.
  5. Setting the correct permissions for RxOne users, whether it be for Pharmacists, Practice Managers or reception staff.
  6. Your Server and network IT infrastructure fast and efficient.

When we update your RxOne program we provide this support after hours so as to not impede on your business operations.

All our technicians have been trained to provide expert RxOne IT support.
All our technicians are friendly, honest, and have extensive experience with network and server IT support.
We support Pharmacies all over the Sunshine Coast and in Brisbane.
We respond quickly to support calls in Brisbane and on the Sunshine Coast.

RxOne IT Support

What to look for

Pharmacy IT Support

You need a company that is experienced in supporting the healthcare industry. This is important as we understand the liability associated with Pharmacy Data and we strive to keep your pharmacy data safe and secure.

You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. We have an after hours IT support number that is always manned.

You need a company that understands the needs of a busy pharmacy practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a pharmacy Practices most important asset, so we word hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Pharmacy Backups

When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Pharmacy clients are on one of our maintenance agreements.

Pharmacy Data Security

When we talk about pharmacy data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for pharmacy centres to get hacked and to have all their data encrypted. We make sure that they are no security loopholes on your network that will allow this.

Pharmacy software supported

Below is a list of the pharmacy software that we support on a day-to-day basis. We also support other pharmacy software that is not listed here. If you have any needs regarding your pharmacy software and it is not listed here, still do you give us a call, most pharmacy software does work the same. We still know what to look out for, and we will work closely with your pharmacy software vendor if needed.

Pharmacy Practice Accreditation

We will help you achieve accreditation for your pharmacy practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.

Responsive Help Desk

We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the pharmacy industry and have a lot of knowledge surrounding the various pharmacy programs that your pharmacy centre might use. We can help you get your software issues resolved quickly.

Pharmacy Program Updates

We provide pharmacy updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a pharmacy update. This is important because sometimes the pharmacy updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the pharmacy updates. We also run these updates after hours so that there is no downtime to the practice.

Industries we serve

Managed IT services customized for the Healthcare Industry

CRT – The most Trusted Pharmacy IT Support provider in QLD

Data Integrity

CRT ensures your backups are secure and integral by performing routine test restores of your data.

Server Monitoring

CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient.

CRT Firewall

CRT will monitor your firewall always ensuring your systems are kept safe and secure.

Network

CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your pharmacy programs.

Antivirus

CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world.

Accreditation

CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.

Network IT Policy

CRT will help you develop an IT policy that adheres to pharmacy standards for your staff.

Help desk

CRT maintains a high level of availability to trained staff that are always ready to take your call.

Pharmacy IT

We provide Pharmacy IT Support to multiple Pharmacy Practices throughout Australia.

Pharmacy

CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.

When we look after your practice, you know that your IT requirements are being expertly managed.

N

Initial practice setup

N

Supply of equipment

N

Networking & Reliable Server Support

N

Remote access for doctors, etc, via secure methods

N

Secure and Reliable backup systems

N

Computer and Network Support

Pharmacy Software

We currently provide support but are not limited to the following software: