New Medical Practice Setup

Are you starting a new Medical Practice? Here’s a checklist on how to start your new Medical Practice. CRT has been providing IT Support to medical practices for over 10 years.

New Medical Practice

How to Get Started - Checklist

The decision to move into private practice can be daunting, as it brings with it many new and unfamiliar responsibilities.

At CRT Network Solutions, we’ve helped numerous medical practices with their setup procedures. We understand the process, which is why we’ve compiled a helpful checklist to help highlight the most crucial aspects to take into consideration when opening your own medical practice.

Following these steps may help you overcome the core issues you encounter as you become a new practice owner.

Business Plan

New Medical Practice Setup

A business plan provides direction, keeps you on track and is usually a requirement when you seek finance. By creating a business plan for the short, medium, and long term, you can ensure you know exactly what the vision is for your new Medical Practice, and how to reach it.

Your plan could include an executive summary, introduction, marketing plan, operations plan, management plan and financial plan (e.g. costs and cash flow projections).

When starting any new Medical Practice there are several things to consider:

Why are you going into private practice?
Is your new Medical Practice an existing practice or a brand-new Practice?
Location is a prime factor of your new Medical Practice. Your location must: Maximise foot traffic - easy access to public transport, schools and businesses. Maximise referral network: choose a location within your referrals catchment or where you want to build your practice. Be accessible: ample parking wheelchair access, easy bathroom access, wide corridors for parents with strollers.
What are your goals and what do you want to achieve from your new Medical Practice?
Where do you envision your new Medical Practice being in five years' time?
Do you have a natural flair for business, or will you be hiring a Practice Manager to support you with the operational requirements of your new Medical Practice?

These considerations form a big part of your business plan and provide a solid foundation for its ongoing strategic direction.

CRT Network Solutions can assist with

New Medical Practice IT Software & Support

Best Practice
Medical Director
Blue Chip
Zedmed
Practix
RX
Pracsoft
Genie Medical

Marketing Plan

As part of your Business plan you will need to know how you are going to bring patients into your new Medical Practice. You can do this by creating a Marketing Plan. A Marketing plan can help give you a systematic approach to developing assets that will satisfy your patients’ needs.

When creating a Marketing Plan there are several things to consider:

Conduct a SWOT analysis for your new Medical Practice – analyse its Strengths, Weaknesses, Opportunities, Threats.

Strengths – What will your new Medical Practice do well? What will you do better than your competition?
Weaknesses – What does your competitor do better than you? What could potentially hold your new Medical Practice back?
Opportunities – What can you use to your new Medical Practices’ advantage?
Threats – what are the advantages competitors have over your practice? What could potentially harm your new Medical practice?

Keeping your competitor and SWOT analysis in mind, decide what you will be communicating – define the characteristics that you want to communicate about your new Medical Practice, to position your practice as better than, or different from, the competition.

Map out a strategy to reach your potential patients, including the messages, channels and tools you will use.

Set specific, measurable goals and time frames for your marketing activities and determine a monthly marketing budget that will suit your needs.

Depending on your marketing budgets limitations, some typical ways to market your new practice are through:

website
social media
telephone directory listings
local professional practices listings
press releases in local papers
radio
brochures
newsletters
advertisements in relevant magazines and journals

Medical boards and AHPRA in each state provide information regarding appropriate and ethical advertising. Please contact your state medical board for advice. Visit The Australian Medical Council (AMC) website for more details.

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Developing a Marketing plan is an important part of understanding who you are and what your brand represents. If you don’t understand your patients, you won’t know what kind of marketing messages and advertising will work. Also consider that the more you know about your competitors the better you’ll be at identifying where you will fit into the market and the potential opportunities available for your new Medical Practice.

It is important that you involve any existing or new practice staff in the development of a practice strategy to increase staff motivation and willingness to take ownership of their contribution to the strategy.

Operations Plan & Technology

How to Get Started - Checklist

An Operations Plan considers the day-to-day running of your Practice.

There are many factors to consider in order to have a successful patient-centric medical practice, including the following:

How will you reduce waiting times?
What is your treatment style and patient care and follow up processes?
Your overarching practice vision or mission statement.
Treat your patients like customers, revolutionize the waiting room experience and keep patients engaged and entertained.
Create a hiring and retention strategy for your staff.

Now, let’s not forget about the technology, it’s essential to future-proof your practice with smart and scalable technology.

A clinical and practice management platform with a patient portal is an essential investment, helping optimise your business efficiency and deliver high quality patient-centric experiences. These platforms are hosted in the cloud and can scale with your practice as your practice grows.

We are involved with many new Medical Practice installations on a regular basis. We will advise you along the way and provide a helping hand. We can supply all the equipment necessary in setting up a new Practice.

It is important to consolidate and identify all of the equipment that you will need in order to stick to the budget that you have set for opening your medical practice.

You will need to consider all the types of equipment that will be required, such as:

Office Equipment – This includes fax machines, stationery, copiers, scanners.
Telephone Systems – Many medical practices use key systems to manage a number of external phone lines, fax lines, internal extensions and answering machines.
Clinical Equipment – This refers to stethoscopes, blood pressure monitors, scales etc.
Emergency Equipment – The Pharmaceutical Benefits Scheme (PBS) provides a number of items to doctors for use in an emergency at no cost. Because these drugs are for the use by a specified doctor they can not be ‘pooled’ within the practice.
IT Equipment – A new medical practice will need display screens, computers, printers. Here, at CRT Network Solutions, we supply a wide range of IT equipment for medical practices.

VoIP Phone lines are also integrated to save on costs. Our Cloud based Business Phone Systems offer you an online phone system that provides the ability to make calls over the internet and for phone services to be stored in the cloud.

These systems are cost-efficient and reliable. They typically provide lower costs, enhanced service quality, increased productivity, and more control over your phone system.

Speak to our team of friendly Technicians about our Business Phone Systems. We can assist you with a phone solution that’s right for your Practice.

Cloud-based Phone Systems

Cloud-based phone systems are another example of a cloud service and are of incredible value to businesses. It offers you an online phone system that provides the ability to make calls over the internet and for phone services to be stored in the cloud. These systems are cost-efficient and reliable.

Company phone systems can now be replaced with cloud-based services, which typically provide lower costs, enhanced service quality, increased productivity, and more control over the phone system. Cloud-based technology is more cost effective than a traditional business phone system. A cloud-based phone system could save you anywhere from 40% to 80% on your regular phone bill.

Get a Business Phone System that suits your Brisbane Businesses needs. No need to sign a long term contract with your internet provider, find a Business Phone system that works for you. CRT Network Solutions offers advanced feature Business Phone Systems at competitive rates. With low upfront costs.

Call us today to discuss the Business Phone system that is right for you!
We have been providing IT Support to Brisbane Businesses since 2006.

Benefits of a Cloud-based Phone System

No Lock-In Contracts

Don’t get tied down with a three-to-five-year business phone contract. All our Cloud Based Business Phone Systems come with a No Lock-In Contract feature. Unlimited phone packages are also available.

Top Line Business Features

Our Cloud-based phone systems allow small businesses access to top line business functions on a reduced budget. One can use these types of apps – Virtual Assistant, Auto Attendant, never miss a call or call centre solutions – from the convenience of their desk.

Mobility and Ease of Use

Small businesses need to be able to operate from multiple locations, on the go. With cloud services, employees can access features on a cloud-based phone system that make them productive and reachable while they are on the move.

Time Management and Efficiency

Make it easy to manage your systems through the customer portal. Create insight into customer service, installation, configuration, trouble tickets, call analytics and billing. Resourceful for project management and bottom-line work.

Flexibility to Scale Up (and Down)

As a business grows, so does the need to hire new employees, open new offices, and onboard new customers. This requires a communications system that can scale up — or down — as the need arises.

Business Continuity

Phone systems “in the cloud” allow businesses to stay connected with customers from a distance no matter what. A cloud-based communications system is likely to remain unaffected by outside factors such as bad weather or other issues that may keep employees away from work.

With a cloud-based system, businesses can maintain a consistent presence — and access the tools needed — to keep things running smoothly.

Cost Savings

Cost savings are another benefit of cloud-based phone system. Moving telecommunications off PBX platforms, to the cloud can be less expensive relative to monthly service rates versus that of a traditional system, helping to reduce costs and, ultimately, increase profitability.

Secure your New Medical Practice Data

Brisbane and Sunshine Coast

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical centres to get hacked and to have all their data encrypted.

We make sure that they are no security loopholes on your network that will allow this.

Contact one of our friendly Technicians today to chat about securing your Medical Practices data.

Financial Plan

Good financial management is critical to the ongoing success of your business. When starting out, you’ll need to know how much funding you need, where you can get it and how to manage your financial arrangements. Your business plan is also an important part of seeking business funding.

Once you have a profitable business plan in place, approaching potential investors and banks for financing is your next step. Compared to purchasing an existing practice, starting a medical practice from the ground up is far more affordable. Your capital will need to be able to cover the cost of premises, technology, equipment and hiring staff.

When starting a practice, you’ll have a few key decisions to make around your finances:

How can I finance my new medical practice?
Financing your practice is another critical consideration that will affect your cash flow.

There are different sources of financing you can choose to fund your business vision, including:

Each option has pros and cons, so take the time to consider which is ideal for your practice. Be sure to contact a business advisor for advice.

Don’t forget to also include repayments in your cash flow and expense forecast when building your financial plan.

What’s my tax plan?
The government has a range of new tax laws and concessions for small businesses. Starting a medical practice is a large investment – consult an accountant on a tax plan to ensure you’re taking advantage of all the advantages and benefits available.

Insurance Policies & Procedures

New Medical Practice Setup

Regardless of the type of medical practice, you are setting up, investing in medical indemnity insurance should be a crucial step on your checklist. Establishing compliance policies and procedures regarding patient care and staff training will minimise some risk, however – insurance provides significant protection.

Prevention is always better than cure, and so is setting up your practice, implementing clear policies and best practices is key in preventing any sort of liabilities.

These policies range from appropriate staff behaviour to proper equipment handling and effective management. Establishing procedures beforehand is what can make or break your practice, and so being clear and concise is imperative.

A high quality, robust practice management platform reduces the risk factor for your practice, which in turn reduces insurance premium costs. High quality platforms are also more secure, so your patients’ data is protected, and there is less likelihood of data getting lost or incorrectly entered.

Get your New Medical Practice Accredited

Brisbane and Sunshine Coast, Queensland

We will help you achieve accreditation for your medical practice.
We know all the accreditation rules and we have an accreditation document that we can share with you,
that we will help you fill out to achieve accreditation.

For more information on getting your Medical Practice Accredited visit the RACGP website.

WE HAVE BEEN PROVIDING IT SUPPORT TO THE MEDICAL INDUSTRY ON THE SUNSHINE COAST AND IN BRISBANE SINCE 2006.

Local Government Requirements

How to Get Started - Checklist

All medical practices need to be compliant with national and local government requirements, both as a medical practitioner and as an Australian business. Your practice needs to fulfil all the business requirements, including:

You’ll also need to familiarise yourself with business data protection policies, and register your practice for My Health Record.

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Building A Medical Practice Team

Once you’ve set up the previous components, you need to look at staffing your practice. Hiring competent staff whose values align with that of the practice is very important for the practice to run smoothly and efficiently. This includes hiring a reliable practice manager.

A practice manager often will have little contact with patients and their role generally covers aspects of management, business, finance, HR and marketing.

It is also crucial to continuously work on staff training as your staff sets the standard for your practice in the way they interact with themselves and the patients.

Equipment For Your New Medical Practice

New Medical Practice Setup

Below is a list of equipment and software most new Medical Practices require:

Server plus Server Software
Workstations
Reception Multifunction Printer (Print, Fax, Scan, Copy)
Doctor’s Printer (Multi-tray is preferable)
Network Switch Secure Router (This protects your network from external access)
Line Interactive UPS for your Server (This protects your server from any unwanted spikes in power. It also give your server time to shut down gracefully in the event of power loss).
Antivirus Software Spam Filter for incoming emails
Microsoft Office Software for Support staff
Medical Software (Best Practice, Medical Director, Genie, etc…)
Spiro
ECG Laptop for the Treatment Room. A laptop is preferable whilst performing an ECG. In the event that there is power loss, the ECG will continue to function.

We are involved with many new Medical Practice installations on a regular basis.

We will advise you along the way and provide a helping hand and can supply all the equipment necessary in setting up a new Medical Practice.

Strategic IT Planning

We consult with you to meet your IT needs.
We meet with your site engineer to determine best locations for equipment.
We provide competitive maintenance plans to secure your data.
We provide the best hardware supply/equipment for your business and budget.
We look for alternative opportunities to reduce cost.
We are very proactive with our approach.

Installation & Setup

We provided assistance in installing medical software.
We test equipment and software on site and remotely.
We create a rollout plan for new equipment then stick to the plan.
We work on installation based on your availability.
We provide on site training when required. We create detailed site documentation.

IT Software & Support

One area often overlooked when trying to set up a new business practice is IT infrastructure. With the right technological infrastructure, your practice can securely manage patient information, efficiently organise appointments and follow ups, provide convenient communication between staff and patients, monitor the financial accounting in the practice and manage the billing aspect of your practice.

A major concern exists however in choosing the right IT infrastructure for your practice; not all technologies work the same for all practices. To analyse the changes needed to implement the right infrastructure, Leavitt Diamond can be used.

Leavitt Diamond consists of four components that assess the four cornerstones of a business and how they interact with each other for efficiency. If done correctly, it can determine the best way to implement IT infrastructure in accordance with the practice’s tasks, structure and employees/patients.

Our company is skilled in providing our customers with holistic, turnkey IT solutions for all their medical practice needs. We specialise in medical software and are the preferred contractors for the bigger medical software companies such as:

We can cover all your IT infrastructure needs to set up your medical practice. We cater specially for New Medical Practice IT Setup & Support.

IT Support for New Medical Practices

You need a company that is experienced in supporting the healthcare industry.
This is important as we understand the liability associated with Medical Data and we strive to keep your medical data safe and secure.
You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays.
We have an after hours IT support number that is always manned.

You need a company that understands the needs of a new medical practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a Medical Practices most important asset, so we work hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Networking

New Medical Practice Setup

When you set up your new practice, other health professionals need to know about YOU! Advise other health professionals of your areas of interest so they may be more likely to refer appropriate patients to you.

Here are some suggestions about how to introduce yourself to other professionals:

General practitioners

Visit other general practices in the area.
Join the local division of general practice.
Go to educational meetings.
Your practice manager may attend network groups, and this could introduce your name locally.
Make yourself known to local pharmacies and local community health centre/s.
Send a letter of introduction to specialists and allied health professionals you may be working with (e.g. surgeons, psychiatrists, physiotherapists, psychologists, dieticians).

Specialist practitioners

- Visit other specialists in the area.
- Visit general practitioners in the area.
- Offer to speak at education sessions for general practitioners.
- Send a letter of introduction to general practitioners in the area.
- Send a letter of introduction to allied health professionals you may be working with (e.g. physiotherapists if you are a surgeon).

Improving your practice

Whether you are a general practitioner or a specialist:

Get to know all other practitioners in the local area you are servicing.
Attend local clinical meetings.
Ask your practice manager to regularly attend practice manager networking meetings.
Encourage employed nurses to regularly attend nurses' networking meetings.

Don’t Take Our Word For It…

Here’s what our wonderful customers from across the Sunshine Coast had to say about their experiences with CRT Network Solutions.

New Medical Practice Setup

Are you starting a new Medical Practice? Here’s a checklist on how to start your new Medical Practice. CRT has been providing IT Support to medical practices for over 10 years.

New Medical Practice

How to Get Started - Checklist

Business Plan

New Medical Practice Setup

CRT Network Solutions can assist with

New Medical Practice IT Software & Support

Marketing Plan

Get in TouchWith Us

Operations Plan & Technology

How to Get Started - Checklist

Cloud-based Phone Systems

Benefits of a Cloud-based Phone System

Secure your New Medical Practice Data

Brisbane and Sunshine Coast

Financial Plan

Insurance Policies & Procedures

New Medical Practice Setup

Get your New Medical Practice Accredited

Brisbane and Sunshine Coast, Queensland

Local Government Requirements

How to Get Started - Checklist

Get in TouchWith Us

Building A Medical Practice Team

Equipment For Your New Medical Practice

New Medical Practice Setup

New Medical Practice Setup

Strategic IT Planning

Installation & Setup

IT Software & Support

Medical Backups

Medical Data Security

Medical Software Support

Medical Practice Accreditation

Responsive Help Desk

Medical Program Updates

Networking

New Medical Practice Setup

General practitioners

Specialist practitioners

Improving your practice

Don’t Take Our Word For It…

Get in Touch
With Us

Get in Touch
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