Medical IT

Do you need reliable Medical IT Support for your busy Medical Practice?
Do you need an IT Support company that provides a quick response to your IT support issues?

MEDICAL IT SUPPORT

Need Medical IT Support?

We have been providing IT Support to busy medical practices for over 10 years now. We work with many different medical software vendors including Medical Director, Best Practice, Blue Chip, Genie Medical, Practix, Stathealth, and many others.

We also provide support to Pharmacies. Our staff are friendly, helpful, and always ready to take your call.

MEDICAL IT

We are involved with many new Medical Practice installations on a regular basis. We will advise you along the way and provide a helping hand.
We can supply all the equipment necessary in setting up a new Practice.

Below is a list of equipment and software most new Medical Practices require.
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Server plus Server Software

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Workstations

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Reception Multifunction Printer (Print, Fax, Scan, Copy)

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Doctor’s Printer (Multi-tray is preferable)

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Network Switch

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Secure Router (This protects your network from external access)

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Line Interactive UPS for your Server (This protects your server from any unwanted spikes in power.Ut also give your server time to shut down gracefully in the event of power loss)

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Antivirus Software

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Spam Filter for incoming emails

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Microsoft Office Software for Support staff

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Medical Software (Best Practice, Medical Director, Genie, etc…)

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Spiro

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ECG

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Laptop for the Treatment Room. A laptop is preferable whilst performing an ECG. In the event that there is power loss, the ECG will continue to function.

What to look for

Medical IT Support

You need a company that is experienced in supporting the healthcare industry. This is important as we understand the liability associated with Medical Data and we strive to keep your medical data safe and secure.

You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. We have an after hours IT support number that is always manned.

You need a company that understands the needs of a busy medical practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a Medical Practices most important asset, so we word hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Medical Backups

When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Medical clients are on one of our maintenance agreements.

Medical Data Security

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical centres to get hacked and to have all their data encrypted. We make sure that they are no security loopholes on your network that will allow this.

Medical software supported

Below is a list of the medical software that we support on a day-to-day basis. We also support other medical software that is not listed here. If you have any needs regarding your medical software and it is not listed here, still do you give us a call, most medical software does work the same. We still know what to look out for, and we will work closely with your medical software vendor if needed.

Accreditation

We will help you achieve accreditation for your medical practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.

Responsive Help Desk

We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the medical industry and have a lot of knowledge surrounding the various medical programs that your medical centre might use. We can help you get your software issues resolved quickly.

Medical Updates

We provide medical updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a medical update. This is important because sometimes the medical updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the medical updates. We also run these updates afterhours so that there is no downtime to the practice.

Industries we serve

Managed IT services customized for your industry

CRT – The most Trusted Medical IT Support provider in QLD

Data Integrity

CRT ensures your backups are secure and integral by performing routine test restores of your

Server Monitoring

CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient

CRT Firewall

CRT will monitor your firewall always ensuring your systems are kept safe and secure.

Network

CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your medical programs.

Antivirus

CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world

Accreditation

CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.

Network IT Policy

CRT will help you develop an IT policy that adheres to medical standards for your staff.

Help desk

CRT maintains a high level of availability to trained staff that are always ready to take your call.

Medical IT

We provide Medical IT Support to multiple Medical Practices throughout Australia.

Medical

CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.

When we look after your practice, you know that your IT requirements are being expertly managed.

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Initial practice setup

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Supply of equipment

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Networking & Reliable Server Support

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Remote access for doctors, etc, via secure methods

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Secure and Reliable backup systems

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Computer and Network Support

Medical Software

We currently provide support but are not limited to the following software:

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Stathealth

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Comrad / IntelliViewer

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Blue Chip