MEDICAL IT SUPPORT
Need Medical IT Support?
We have been providing IT Support to busy medical practices for over 10 years now. We work with many different medical software vendors including Medical Director, Best Practice, Blue Chip, Genie Medical, Practix, Stathealth, and many others.
We also provide support to Pharmacies. Our staff are friendly, helpful, and always ready to take your call.
We are involved with many new Medical Practice installations on a regular basis. We will advise you along the way and provide a helping hand.
We can supply all the equipment necessary in setting up a new Practice.
Below is a list of equipment and software most new Medical Practices require.
Server plus Server Software
Reception Multifunction Printer (Print, Fax, Scan, Copy)
Doctor’s Printer (Multi-tray is preferable)
Secure Router (This protects your network from external access)
Line Interactive UPS for your Server (This protects your server from any unwanted spikes in power.Ut also give your server time to shut down gracefully in the event of power loss)
Spam Filter for incoming emails
Microsoft Office Software for Support staff
Medical Software (Best Practice, Medical Director, Genie, etc…)
Laptop for the Treatment Room. A laptop is preferable whilst performing an ECG. In the event that there is power loss, the ECG will continue to function.
What to look for
Medical IT Support
You need a company that is experienced in supporting the healthcare industry. This is important as we understand the liability associated with Medical Data and we strive to keep your medical data safe and secure.
You need an IT company that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. We have an after hours IT support number that is always manned.
You need a company that understands the needs of a busy medical practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a Medical Practices most important asset, so we word hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.
When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Medical clients are on one of our maintenance agreements.
Medical Data Security
When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical centres to get hacked and to have all their data encrypted. We make sure that they are no security loopholes on your network that will allow this.
Medical software supported
Below is a list of the medical software that we support on a day-to-day basis. We also support other medical software that is not listed here. If you have any needs regarding your medical software and it is not listed here, still do you give us a call, most medical software does work the same. We still know what to look out for, and we will work closely with your medical software vendor if needed.
Medical Practice Accreditation
We will help you achieve accreditation for your medical practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.
Responsive Help Desk
We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the medical industry and have a lot of knowledge surrounding the various medical programs that your medical centre might use. We can help you get your software issues resolved quickly.
Medical Program Updates
We provide medical updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a medical update. This is important because sometimes the medical updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the medical updates. We also run these updates afterhours so that there is no downtime to the practice.
Industries we serve
Managed IT services customized for the Healthcare Industry
CRT – The most Trusted Medical IT Support provider in QLD
CRT ensures your backups are secure and integral by performing routine test restores of your data.
CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient.
CRT will monitor your firewall always ensuring your systems are kept safe and secure.
CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your medical programs.
CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world.
CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.
Network IT Policy
CRT will help you develop an IT policy that adheres to medical standards for your staff.
CRT maintains a high level of availability to trained staff that are always ready to take your call.
CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.
When we look after your practice, you know that your IT requirements are being expertly managed.
Initial practice setup
Supply of equipment
Networking & Reliable Server Support
Remote access for doctors, etc, via secure methods
Secure and Reliable backup systems
Computer and Network Support
We currently provide support but are not limited to the following software: