MEDICAL director IT SUPPORT
Need IT Support? Are you using Medical Director?
We are an authorised Medical Director IT Support partner. We provide IT Support to Medical Clinics in Brisbane and the surrounding areas.
We also provide support to Pharmacies. Our staff are friendly, helpful, and always ready to take your call.
MEDICAL director support
We are involved with new Medical Practice installations on a regular basis. We supply new equipment and software and provide valuable advice to assist our clients in setting up a new medical practice.
We provide turnkey solutions and can also provide Website Design and Branding services.
Following is a list of equipment and software often required by new Medical Clinics.
Server plus Server Software
Reception Multifunction Printer (Print, Fax, Scan, Copy)
Doctor’s Printer (Multi-tray is preferable)
Secure Router (This protects your network from external access)
Line Interactive UPS for your Server (This protects your server from any unwanted spikes in power.Ut also give your server time to shut down gracefully in the event of power loss)
Spam Filter for incoming emails
Microsoft Office Software for Support staff
Medical Software (Best Practice, Medical Director, Genie, etc…)
Laptop for the Treatment Room. A laptop is preferable whilst performing an ECG. In the event that there is power loss, the ECG will continue to function.
What to look for
Medical Director Support
We are experienced in supporting the healthcare industry. There is a lot of liability associated with securing Medical Data and we strive to provide you with the best possible service.
We are always available. Our standard business hours are from 8:30 am – 5:00 pm Mondays to Fridays. We also have an after hours IT support number that is always manned.
We understand the requirements of a busy medical practice. We perform updates after hours so as to not impede on the day to day running of the Practice. Being aware that Doctors are a Medical Practice’s most important asset, we word hard at making sure their workstations are operating efficiently. We also know that reception desks are the busiest pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.
As part of our Maintenance Agreements, we monitor your Server on a daily basis and ensure that backups are running smoothly. We recommend that all of our Medical clients are on one of our maintenance agreements.
Medical Data Security
When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical clinics to be hacked and all their data encrypted. We make sure that all the security loopholes on your network are closed.
Medical software supported
We support Medical Director, Pracsoft, Best Practice, Genie Medical, Shexie, Practix, Stathealth, and various others on a regular basis. Half our clients are Medical Clinics so you are in good hands when dealing with the team at CRT.
We help you achieve accreditation for your medical practice. We can provide you with a Disaster Recovery Plan as this is required for Accreditation. We will also provide an asset register.
Responsive Help Desk
We have a responsive help desk always ready to take your call. Our IT support staff have a lot of experience in the medical industry and the various medical programs that your medical clinic might use. We can help you get your software issues resolved quickly.
We provide medical updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a medical update. This is important because sometimes the medical updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the medical updates. We also run these updates after hours so that there is no downtime to the practice.
Industries we serve
IT services customized for the Medical Industry
CRT – The most Trusted Medical IT Support provider in QLD
CRT ensures your backups are secure and integral by performing routine test restores of your data.
CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient
CRT will monitor your firewall always ensuring your systems are kept safe and secure.
CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your medical programs.
CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world
CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.
Network IT Policy
CRT will help you develop an IT policy that adheres to medical standards for your staff.
CRT maintains a high level of availability to trained staff that are always ready to take your call.
CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.
When we look after your practice, you know that your IT requirements are being expertly managed.
Initial practice setup
Supply of equipment
Networking & Reliable Server Support
Remote access for doctors, etc, via secure methods
Secure and Reliable backup systems
Computer and Network Support
We currently provide support but are not limited to the following software: