What Our Sunshine Coast IT Support Covers
24/7 monitoring of your servers, network, endpoints and cloud environment, with senior technicians handling alerts before they reach your team. Managed plans cover proactive maintenance, patching, user administration, licence management and a service desk your staff can call directly. For plan structure and inclusions, see our Sunshine Coast managed IT services page.
New Microsoft 365 tenants set up from scratch, migrations across from Google Workspace, Exchange or another provider, and ongoing support for the tenants we manage. That covers mailbox administration, SharePoint site setup, OneDrive and Teams deployment, MFA and conditional access policies, and licence sizing.
Cyber Security
Endpoint detection and response (EDR), managed firewall setup, MFA deployment, phishing simulation, vulnerability scanning and cyber incident response. Security work sits inside every managed engagement and is available as a standalone service for businesses running IT in-house.
Server and Network Management
Server installation, upgrades and administration across Windows Server and hyper-converged environments. Network design and setup for offices moving into new premises or expanding, including cabling, switching, Wi-Fi and firewall configuration.
Cloud Services and Migration
Cloud migration planning and execution, covering file server moves into SharePoint and on-premise workload shifts into Microsoft Azure. Ongoing cloud administration, cost management and backup arrangements for cloud-hosted environments.
Automated backups of servers, mailboxes, files and SaaS platforms with offsite and immutable copies. Documented business continuity plans covering hardware failure, ransomware and site loss, with scheduled test restores so backups are known to be recoverable.
Business Phone Systems
VoIP setup and administration, cloud PBX systems, Microsoft Teams Phone and connectivity for offices moving from legacy PABX systems. For more, see our Sunshine Coast business phone systems page.
Laptop, desktop, server and networking hardware supplied through our vendor partnerships, delivered with configuration and deployment as part of the engagement. Hardware refreshes coordinated with existing lifecycle so replacements land on schedule.
