Genie Medical IT Support – Brisbane & Sunshine Coast

Genie Medical IT Support – by CRT

Are you looking for an IT business that specialises in providing support to Medical Practices running Genie Medical software?

We have been providing Genie Medical IT support to Medical Practices in Brisbane and the Sunshine Coast area and have extensive knowledge of the Genie Medical program.

We understand the importance of keeping …

  1. Genie Medical Database Secure.
  2. Genie Medical Database up to date.
  3. Genie Medical database safely backed up.
  4. Genie Medical fast enabling fast access to all users and doctors.
  5. Setting the correct permissions for Genie Medical doctors, practice manager, and reception staff.
  6. Your Server and network infrastructure fast and efficient.

When we update your Genie Medical program we provide this support after hours so as to not impede on your business operations.

All our technicians have been trained to provide expert Genie Medical IT support.
All our technicians are friendly, honest, and have extensive experience with network and server support.
We support Medical practices all over the Sunshine Coast and Brisbane.
We respond quickly to support calls in Brisbane and on the Sunshine Coast.

Genie Medical IT Support

What to look for

Genie Medical IT Support

We are an IT business that is experienced in supporting the healthcare industry. We understand the liability associated with Medical Data and we strive to keep your medical data safe and secure.

You need an IT business that is always available. We operate from 8:30 am – 5:00 pm Mondays to Fridays. We have an after hours IT support number that is always manned.

You need support that understands the needs of a busy medical practice. We know when to perform updates, which is after hours of course. We also know that Doctors are a Medical Practices most important asset, so we word hard at making sure their computers are always operating efficiently. We also know that the reception desks are the other most important pc’s on the network. Having a build up of unhappy patients at the reception desk is not good, so we strive to keep those pc’s running as fast as possible.

Genie Medical Backups

When backing up your Genie software, it is important to use the backup that Genie uses in conjunction with backing up the entire Genie folder itself. 

When you are on one of our Maintenance Agreements, we log in to your Server on a daily basis and ensure that backups are running smoothly. We suggest that all of our Medical clients are on one of our maintenance agreements.

Medical Practice Accreditation

We will help you achieve accreditation for your medical practice. We know all the accreditation rules and we have an accreditation document that we can share with you, that we will help you fill out to achieve accreditation.

Medical Data Security

When we talk about medical data security we talk about keeping unwanted visitors to your network locked out. A common theme today is for medical centres to get hacked and to have all their data encrypted. We make sure that they are no security loopholes on your network that will allow this.

Responsive Help Desk

We have a responsive help desk always ready to take your call. Our IT support staff have a lot of knowledge in the medical industry and have a lot of knowledge surrounding the various medical programs that your medical centre might use. We can help you get your software issues resolved quickly.

Medical software supported

Below is a list of the medical software that we support on a day-to-day basis. We also support other medical software that is not listed here. If you have any needs regarding your medical software and it is not listed here, still do you give us a call, most medical software does work the same. We still know what to look out for, and we will work closely with your medical software vendor if needed.

Genie Medical Software Updates

We provide medical updates after hours to both the servers and the workstations. We ensure that there is a reliable backup prior to running a medical update. This is important because sometimes the medical updates can corrupt the database. Therefore, we always ensure that we have a good backup that is recent prior to running the medical updates. We also run these updates afterhours so that there is no downtime to the practice.

Industries we serve

Managed IT services customized for the Healthcare Industry

CRT – The most Trusted Medical IT Support provider in QLD

Data Integrity

CRT ensures your backups are secure and integral by performing routine test restores of your data.

Server Monitoring

CRT provides 24/7 around the clock monitoring of your server keeping systems secure and efficient.

CRT Firewall

CRT will monitor your firewall always ensuring your systems are kept safe and secure.

Network

CRT will ensure that there are no bottlenecks on your network hindering speed and efficiency of your medical programs.

Antivirus

CRT have a managed enterprise grade Anti Virus that will protect your PC’S , SERVER’S and Network from attacks from the outside world.

Accreditation

CRT follows strict processes to comply with accreditation standards. We can help you achieve accreditation for your practice.

Network IT Policy

CRT will help you develop an IT policy that adheres to medical standards for your staff.

Help desk

CRT maintains a high level of availability to trained staff that are always ready to take your call.

Medical IT

We provide Medical IT Support to multiple Medical Practices throughout Australia.

Medical

CRT Network Solutions ensure an efficient network, affording you peace of mind when running a busy practice.

When we look after your practice, you know that your IT requirements are being expertly managed.

N

Initial practice setup

N

Supply of equipment

N

Networking & Reliable Server Support

N

Remote access for doctors, etc, via secure methods

N

Secure and Reliable backup systems

N

Computer and Network Support

Medical Software

We currently provide support but are not limited to the following software:

N

Genie Medical

N

Stathealth

N

Comrad / IntelliViewer

N

Blue Chip